Frequently Asked Questions
Answers to the questions travelers ask most often before renting a car from Primeway Rent A Car in the Dominican Republic.
Do I need a Dominican ID to rent a car?
No. Primeway is built for international travelers. A valid passport and a valid foreign driver’s license are all you need.
What is the minimum age to rent a car?
You must be at least 21 years old and have at least 2 years of driving history on your license.
Which airports does Primeway serve?
All six major airports: Punta Cana (PUJ), Las Americas (SDQ), Cibao/Santiago (STI), Puerto Plata (POP), La Romana (LRM), and El Catey/Samana (AZS).
Is insurance included in my rental?
Yes. Every Primeway rental includes the legally required insurance coverage for the duration of your rental.
What happens if the car is damaged during my rental?
You are responsible for the damage deductible set in your rental agreement (from $400, depending on vehicle), confirmed with you at booking. If another party is found responsible, any amount Primeway recovers from them is refunded to you.
What should I do if I am in an accident or the car is stolen?
Notify Primeway immediately, and notify the Policia Nacional immediately to file a police report. A copy must be provided to Primeway along with the vehicle.
What is your fuel policy?
Vehicles are provided and must be returned at the same fuel level, full to full. No credit is given for fuel left in the tank at return.
What happens if I return the car late?
Every 24 hours of late return is billed as an additional rental day at the same daily rate, unless a different fee is agreed in writing in advance. A short grace period applies if you are in communication with us.
What happens if I return the car early?
Returning the vehicle before the agreed date results in forfeiting 80% of the remaining contract amount for the days not used, unless there is a legitimate reason worked out with Primeway directly.
What if my flight is delayed?
We track your flight number once you provide it at booking. We hold your pickup for up to 2 hours after your flight lands before treating it as a no-show.
What if I need to cancel my reservation?
Cancellations made before pickup receive a 30% refund of the reservation deposit, with 70% forfeited.
Can someone else drive the car besides me?
Only people listed on the signed rental agreement are authorized to drive the vehicle. Any additional driver must present a valid ID and license at pickup.
Is there a mileage limit?
No. Every Primeway rental includes unlimited mileage, with no per-kilometer overage charge.
What currency do you accept for payment?
Primeway prices and accepts payment in US Dollars (USD).
Do you offer airport pickup or hotel delivery?
Yes, at all six airports we serve. Las Americas (SDQ) carries no delivery fee. Every other airport adds a flat $100, subject to change with fuel prices. Nationwide delivery is also available, priced by distance.
Is Primeway bilingual?
Yes. Every page of this site, our rental contract, and our team’s communication are available in both English and Spanish.
Still Have Questions?
We would rather answer your question before you book than have you find out something new at the counter.